FAQs

How long does it take to receive my card once I purchased it online?

As soon as you upload your medical records that verify the information that you requested to have on the card, we will ship the card within 48hrs. Shipping will then take 3-5 days depending on your location.

What if I lose my card? Can I get a replacement?

Yes, if you lose your card, please contact us via email and we will send a replacement of the most recent card that you had. All info on the card will remain the same. You may request up to one free replacement card at no cost.

What if I present my card and the they do not accept it as valid medical proof?

Simply log into your account via your phone and you can quickly access the actual document images that you initially sent us. You may present the original images instead.